Our service module "customer care" is typically the sequence of a successful market entry – after the introduction to the German market we take over the daily sales support with the same dedication as during the qualification stage. Of course this service is also targeting established business relations where sales support needs to be improved.

Our understanding of professional customer care is as follows:

• Reliable, personal and transparent customer care, i.e. regular contact to supplier and customer, organization and execution of common visits at customers and audits of supplier’s plants

• Assure smooth processes with regards to orders, logistics and handling of claims

• Identification of room for improvement in a timely manner

• Participation at new developments at an early stage

Our common objective is the establishment of a long-term partnership!